Missed crypto wallet batch for today, Oct 16 - fixed for tomorrow

Incident Report for HackerOne

Resolved

Confirmed that both batches today were successful.

Posted Oct 17, 2024 - 23:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2024 - 03:33 UTC

Investigating

We identified an issue with the general release of crypto wallet payouts where either the legacy Coinbase batch would go out, or the wallet-based batch, but not both. We fixed the scheduling conflict and tomorrow both batches should be paid as usual - Coinbase at 2230 UTC, and wallets at 2300 UTC. We apologize for the inconvenience!

Posted Oct 17, 2024 - 03:33 UTC

This incident affected: HackerOne Payments.