Unexpected downtime

Incident Report for HackerOne

Resolved

During a code release a database deadlock occurred on the users table, this caused almost all queries to time out. The query causing this was terminated.

We're still looking into the root cause of the deadlock that occurred.

Posted Apr 20, 2020 - 10:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 20, 2020 - 08:17 UTC

Investigating

We are currently investigating this issue.

Posted Apr 20, 2020 - 08:05 UTC

This incident affected: HackerOne Application, HackerOne API, and HackerOne Payments.